.. _2025-11-16-user-access-lookup-fix_release:

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2025-11-16 - User Access and Usage Stats Fix
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Release
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AgileData.io - Accurate Analytics: Fixed User Access Tracking

We've corrected an issue with user access and usage statistics lookups that was causing mismatches due to email case sensitivity. User activity tracking is now accurate regardless of how email addresses are formatted.

**What was happening:**

* User last access time and usage statistics weren't matching correctly
* The issue was caused by case-sensitive email comparison (user@example.com vs User@Example.com)
* Led to incomplete or inaccurate user activity reporting
* Could affect user access audits and license usage tracking

**What this means for you:**

* Accurate user activity tracking regardless of email case
* Reliable user access logs for audit and compliance purposes
* Correct usage statistics for license management
* Better visibility into who's using the platform and how often
* More trustworthy data for user engagement analysis

Last Refreshed
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*Doc Refreshed: 2025-11-16*